Ideal Clean Ltd – Booking Policy
We aim to make booking with Ideal Clean Ltd simple, clear, and reliable. This policy outlines how bookings are made, confirmed, and managed.
1. How to Book
You can book our services online, by phone, or via WhatsApp. When booking, please provide accurate details about your property, including size, number of rooms, and the type of cleaning required.
Accurate information ensures we allocate the correct time, team, and equipment for your job.
2. Booking Confirmation
All bookings are confirmed within one working hour (excluding bank holidays).
Your appointment is only secured once you receive confirmation from our team via message or email. Please check all details carefully and notify us immediately of any errors.
3. Appointment Time Slots
We offer arrival time slots rather than exact times due to travel and job variations.
Our team will arrive within the agreed window. If we are delayed due to unforeseen circumstances, we will inform you as soon as possible.
4. Access to Property
You must ensure that our team has access to the property at the scheduled time.
If keys need to be collected from a third party (e.g. letting agent or concierge), this must be clearly arranged in advance.
Failure to provide access may result in a cancellation fee.
5. Property Readiness
For end of tenancy cleaning, the property should be empty of personal belongings unless agreed otherwise.
Electricity and hot water must be available.
If the property is not ready for cleaning, we reserve the right to reschedule and apply additional charges if necessary.
6. Changes to Bookings
You can amend your booking up to 48 hours before your appointment at no cost.
Changes requested within 48 hours will be subject to availability and may incur additional charges.
7. Cancellations
Cancellations made more than 48 hours in advance are free of charge.
Cancellations within 48 hours will incur a 50% fee.
Same-day cancellations or no-shows are charged in full.
8. Pricing Accuracy
All quotes are based on the information you provide at the time of booking.
If the property condition, size, or requirements differ significantly on arrival, we will discuss any price adjustments with you before starting the work.
9. Delays & Unforeseen Circumstances
While we always aim to be punctual, delays can occasionally occur due to traffic or earlier jobs taking longer than expected.
We will always keep you informed and aim to minimise any inconvenience.
10. Contact & Support
If you need to make changes or have questions about your booking, please contact us via phone or WhatsApp using the details provided at the time of booking.